Don Norman - ‘User’ is Derogatory

11 Jun 2006 in Customer Relationship by Garrick

“Psychologists depersonalize the people they study by calling them ’subjects.’ We depersonalize the people we study by calling them ‘users.’ Both terms are derogatory. They take us away from our primary mission: to help people.” - Don Norman

Individuals. All of us. Alone together. Even though we hide behind organizations, keyboards, and words - we’re all individual people.


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[...] Last June, Garrick Van Buren said Individuals. All of us. Alone together. Even though we hide behind organizations, keyboards, and words — we’re all individual people. [...]

Humanity in the Virtual and 3-D World at The Blog Herald added these pithy words on Jan 04 07 at 8:33 am

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