Random Articles

• Six Step Process to Motivate Others In a highly collaborative working environment, the traditional hierarchical relationship between employees doesn’t exist. The result is peers making requests to one another to move their respective projects forward. More akin to a volunteer organization than a button-down for-profit business. The best volunteer organizations use a 6-step process to motivate peers in assisting. This is a
• 5 Organizational Tips from Academia This semester I’m one of the coaches in the excellent Visualization program at the Minneapolis College of Art & Design. As part of that involvement, I attended their recent new faculty orientation. I’ve culled 5 organizational tips from that meeting. Have a Warning Sign for Poor Customer Relationships: Each faculty member is asked to contact the
• Do As Little As Possible - Part 2 He bought a strong industrial electric fan and pointed it at the assembly line. He switched the fan on, and as each soap box passed the fan, it simply blew the empty boxes out of the line. This exerpt from The Case of the Empty Soap Box at Jon Strandes’ Storyblog is an excellent example of
• Moving the Burden of Email on the Writer Stever Robbins over at HBS Working Knowledge has some excellent Tips for Mastering E-mail Overload. His examples of good & bad emails are quite illustrative. My 2 favorite suggestions: Charge people for sending you messages. Ignore it. Related Posts: Get Your Email Read with Specific, Compelling Subject Lines Better Email Tips
• Taking Ownership Clients, customers, collegues don’t care why there’s a problem. They just want it fixed and to move on. To do that, each person approached with a client issue needs to take ownership of problem and feel they have the authority to deliver a satisfactory solution quickly. Take this Ritz Carlton experience for example: At exactly 7:00 p.m.