14 Aug 05 Blogging for Business, Customer Relationship, Podcasting

The Second Difference Between Consumers and Customers

“There’s no time of day that would be good for me. I don’t plan my days around a radio or TV schedule because, quite frankly, I don’t need to. I have an iPod and I can listen to what I want, where I want and when I want. And given that there’s already more good programming than I have time for, anyone who doesn’t make it easy for me by providing an RSS feed with enclosures simply won’t make the cut. Even in my car, unless it’s just a trip to the grocery store, I no longer tune in a broadcast station.” – Doug Kaye

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