What’s the Opposite of an Edge Case?
31 May 2006 in Comic, Customer Relationship by Garrick
Stowe Boyd and Eric Rice have been taking about the problems of 37Signal’s Basecamp.
I find Stowe’s the most interesting (verses Eric’s ‘nobody uses it anymore’). Stowe says Basecamp is great for small businesses, but it breaks down when small businesses collaborate - there’s no out-of-the-box way to connect accounts on a per-project basis.
Thankfully Jason Fried replied and talked about the value of different customers.
“Most people are not like you…. most people don’t have the problems that techies do”
As a quick aside, I think Fried misses the point of the problem by classifying it as “single sign-on” (a “techie” term if there ever was one).
Here’s the question. Do you build and revise a product for:
- Most people that use a product just a little bit.
- Few people completely immersed in the world you’ve built for them.
I opt for #2, they’re the passionate ones.
In the end, Fried’s right - Basecamp’s API is open and we can rebuild it to the way we work.
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