As an appetizer for an upcoming Work Better article on collaboration techniques, I’m pleased to present these team work worst practices from Ester Derby’s Software Managemet Process Improvement weblog: A clear strategy to stifle teamwork Establish two classes of membership on the team [WP NOTE: i.e. developers and testers, employees and contractors, or people with …
Category Archives: Employee Relationship
Collaborative Technologies at Work – Bottom Up Productivity
Corporate IT departments consider new collaborative technologies (Wikis, Weblogs, Instant Messaging) as rogue elements to be eliminated. When in fact, they are increase productivity. Ross Mayfield points to this eWeek article describing one organization’s battle with its own people. The most recent problems came to light when a network failure cut off e-mail and Web …
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A Best-ter Buy. Part 2
Updating the stores to appeal to a specific customer segment is great, Best Buy goes the extra mile in this renovation and makes sales more visible to staff. Employees begin their day by reviewing the previous day’s figures, which are written on a dry-erase board and compared to the previous month. At a Westminster store …
Outsourcing to Nebraska
Sending those jobs to India would cut the costs even more, to maybe $10 an hour in wages and overhead. But JetBlue thinks the better service from home agents offsets that price advantage, notwithstanding the occasional barking dog in the background. His [David Neeleman, the discount carrier’s chief] motivation was mainly to make agents happy, …