One of the complaints I continually hear about companies supporting forums, comments, reviews under their own domain is that their customers will say something “bad”.
The reality is, customers find places to have these conversations – with our without formal support.
Case in point: KottkeKomments.com.
Jason Kottke doesn’t have comments on his blog, so a reader created a site for kottke.org readers.
Thanks to Jackie Huba @ Church of the Customer.