Where Do You Want People Talking About You?

One of the complaints I continually hear about companies supporting forums, comments, reviews under their own domain is that their customers will say something “bad”.

The reality is, customers find places to have these conversations – with our without formal support.

Case in point: KottkeKomments.com.

Jason Kottke doesn’t have comments on his blog, so a reader created a site for kottke.org readers.

Thanks to Jackie Huba @ Church of the Customer.