Rob over at Business Pundit posts on How Broken Windows Can Kill a Business. As always, insightful.
I’m a big fan of fixing the small things. Not only does it make a change easier to implement, all big things are made of small things, so the big things start to take care of themselves.
The first comment, from David Lorenzo offers insight as compelling as Rob’s original post:
“When I was in the hotel industry and I was faced with a troubled property I would always clean up the ‘back of the house’ first. I would scrub and paint all the areas that the guests wouldn’t see. I would upgrade the meals in the employee cafeteria and I would re-stripe the employee parking lot….I would explain that we were going to improve every detail of our hotel guests’ experience and we were going to start from the inside out.”