While we were living in Chicago, a ComEd tripped up and a good chunk of the Loop was without electricity in the middle of the day. People stuck in elevators, the business day ground to a halt.
I have vivid memories of Mayor Daley reaming out ComEd on tv that evening. The problem was fixed promptly and ComEd took responsibility. His dad was the same way. Daleys get shit done can’t tolerate hemming and hawing. I always respected that.