Advice to Web Developers: Forget the Password

This weekend while wandering down the aisles of our local Super Target, we found a dinner table and a side board we though would go great in our living/dining room. After checking out, a couple of teenage boys wheeled the still flat-packed pieces to our awaiting PT Cruiser. Now, after flattening the inside of the …

Fix the Employee Cafeteria and You’ll Fix the Customer Relationship

Rob over at Business Pundit posts on How Broken Windows Can Kill a Business. As always, insightful. I’m a big fan of fixing the small things. Not only does it make a change easier to implement, all big things are made of small things, so the big things start to take care of themselves. The …

Customers are Cheaper than Ad Agencies

When people are sharing more and more with each other and strangers, when audiences are splintering, when the relationship between a company and it’s customers is far more measurable, spending millions of dollars on “brand awareness” would seem hilarious – if it wasn’t sad. In other words: “You don’t want the kind of high-production stories …

A Systems Thinking Overview

As an introduction to the perspective Working Pathway’s brings to your project, I present this excellent overview of systems thinking from the late Donella Meadows: Dancing with Systems. Here are some highlights to get you started: “Before you disturb the system in any way, watch how it behaves.” “Aid and encourage the forces and structures …

Do As Little As Possible

How little can I do to successfully reach this goal? Continually asking youreself that questions is the best ways to minimize rework, reach goals quickly, guarantee sustainable solutions, and design for wear. This approach creates a functional prototype quickly, keeps stress levels down, and keeps product teams lean. Johanna Rothman has an excellent post highlighting …

Legalizing Feng Shui

Last month Assemblyman Leland Yee introduced a bill in the California legislature to put Feng Shui principles on the books. State officials were speechless “We know earthquakes knock down buildings, we know fire burns down buildings. We don’t know what feng shui does to buildings.” As Assemblyman Yee responded, “A lot of the principles of …