“I wish there were a for-pay service I could switch to which would be easy and fast and nothing would break. I think the free email has killed off all the good for-pay email.” – Dave Winer

From Opt Out’s ‘Free as in Lunch’ chapter:

“An email client that can handle today’s daily onslaught of email hasn’t been released. The $0 price tag has effectively killed any re-thinking of the email and the email application as a whole. This means our understanding and experience with one of the most mature, open, and decentralized communications technology is frozen in a time before any of my, and perhaps your, children were born.” – Garrick van Buren, Opt Out