Even the Almost Perfect Customer Experience Takes 15 Years

I bought a car last week. We’ve been looking for another one for some time and not been real happy with what’s available (anything under 20 mpg just seems irresponsible). My father-in-law has a fantastic, nearly 15 year old relationship with a dealership. He’s purchased every car I’ve ever seen him drive there. When Jen …

Consumer Software is the New Enterprise Software

Recently, a colleague asked for a recommendation on an enterprise asset management system. Frankly, I’ve only had bad experiences with enterprise level software. My major complaints have been; Too hard to use Too expensive Doesn’t map to existing business culture and processes I ask what this system will be used for; sharing digital photos remotely. …

Back in the Pioneer Press

I’d like to thank Julio Ojeda-Zapata and Leslie Brooks Suzukamo for the PodcastMN article in the Saturday Pioneer Press. The article is right, a key challenge is to lure advertisers. I’m actually not confident the advertiser-publisher relationship we’re accustomed to in radio, televison, and newspapers will effectively migrate to podcasting. As PBCliberal mentions in his …

Your Attention.xml Please

If you haven’t heard me proclaim, “RSS killed the visual web designer”, now you have. Quickly stated, RSS is a structured format for distributing text, audio (podcasting), video (vlogging), even applications in a convenient and anonymous way. For the publisher, RSS means the timeliness of email without the worry about spam filtering. For the reader, …

Minneapolis Scobleized

Tim, Cody, Chuck and I grabbed a drink with Robert Scoble tonight. And I also met local open source CMS developer Tim Broeke from ElectricJet. If you’re finger isn’t on the pulse of weblogs, Scoble is Microsoft’s überblogger. He was in town to start a conversation with Target. I applaud Target for this. There are …