Monday, 20 March 2006

Thursday, 12 January 2006

Notes on Recruiting Talent in a Knowledge Economy

As part of my work with Joe Urban, I was invited to the Minnesota Chapter of the Urban Land Institute Young Leaders Group’s panel discussion on attracting and retaining young, creative people in Minnesota.

On the panel:

My notes from the conversation:

  • Labor shortage is pending; baby boomers are leaving their careers, women and men are participating in the workforce at the same rates.
  • Cities are and will continue to compete for people.
  • 25-34 year olds move – that’s who cities are competing for. This number is shrinking overall. College-educated single women is the most attractive sub-group.
  • How the Twin Cities is doing: 5th in nation of college-degree or better with 25-34 year old. Education offsets declining populace.
  • Young people 34% more likely to live within 3 miles of a city’s center than the Americans overall.
  • Does your city have smart people living in the center?
  • Important factors in deciding on a city; “Will I be able to pursue the life I want in this city?”, “I want to be able to stumble onto the fun.”, “Is there tolerance for failure?”
  • 25-34 year olds have the most business starts than any other demographic.
  • Challenges for the Twin Cities; climate, men marrying young, it’s not LA/NY/London, cost of living is high, difficult for people to get established, too many surface parking lots. I see most of these issues common to all cities.
  • Strengths of the Twin Cities; perfect mesh of east coast sophistication and west coast flair, the great work happens in the winter.
  • We have 3 downtowns; Minneapolis, St. Paul, University. There needs to be a corridor and light rail connecting the 3.
  • Downtown Minneapolis is not Minneapolis’ best asset.
  • The skyways should be a tourist attraction
  • The warehouse district is Minneapolis’ best hope.
  • Significant leadership is required by the city government to developer a 100-year plan. (Public transit is a 100 year problem – Chicago is just starting to figure it out)
  • It’s not a question of diversity, it’s a question of ‘is the diversity engaged in all aspects of the city’
  • What if your weakness was your biggest strength?

Friday, 16 December 2005

Tuesday, 15 November 2005

The Business Models of Water

As a follow-up to How to Build a Business from Podcasting I thought I’d share this with you:

  • There’s a case of Ice Mountain bottled water in my kitchen (the extra big case from CostCo).
  • There’s also 2 Brita pitchers in my fridge and 4 Nalgene bottles – of different sizes – in the cupboard.
  • The house itself has 6 built-in faucets – 1 each in the kitchen, laundry room, and outside near the garden, 3 in the bathroom (shower, tub, sink)

Only the Ice Mountain bottles have advertising.

Tuesday, 4 October 2005

Starbucks is Ideal for Lazy Vacationers

The wife and I spent this past weekend in the middle of Wisconsin. We’re both particular about our coffee and we both enjoy joking about measuring distance in Starbucks. At home, we prefer local roasters like Dunn Bros or White Rock.

But you don’t know the relief we sighed when Wausau got their first Starbucks. Like McDonalds, Starbucks’ offering are consistently mediocre. Yet, they are still leagues above the native coffee shops in terms of quality, they’re the only place in town with a wireless network, and the only coffee shop open on Sundays.

This makes Starbucks the obvious answer for grabbing a decent morning cup while out of town. As much as I’d prefer a quirkly, quaint, local roaster.

Now, with 2 Starbucks in the area, we also had our first “Best in Show” moment – meeting people at Starbucks…just not the same Starbucks.

This post was inspired by The Excess of Access over at Brand Autopsy

Monday, 12 September 2005

How Not To Hire Someone

A while back, Fast Company published Keith Hammonds’ Why We Hate HR. Like myself, I’m sure you have some remarkable ‘Everything was going great, then HR…’ stories. Whether it’s ridiculous, time-wasting hoops (asking candidates to complete an application even though you have their resume) or just not doing a simple Google search on a candidate (Microsoft Recruits Eric S. Raymond). Both of these examples betray a dysfunctional disconnection between HR and the rest of the organization.

This excerpt from the letter ESR posted exemplifies HR arrogance (emphasis mine):

“Your name and contact info was brought to my attention as someone who could potentially be a contributor at Microsoft. I would love an opportunity to speak with you in detail about your interest in a career at Microsoft, along with your experience, background and qualifications.”

If this was a cover letter, the candidate wouldn’t have a chance. A complete boilerplate message without any thought or tangible specifics as to why it was sent. Yet, not only is the recruiter unfamiliar with candidate’s qualifications and background (otherwise this letter would not have been sent), they take for granted that the candidate wants to work at Microsoft. Plus, it’s exactly opposite how Google is recruiting.

With company benefits continually cut, employees having to supplement employer-based health insurance, and staff directories as fluid as football rosters, this assumption can’t be made.

Until organizations can again provide the stability and security they once promised, it’s a seller’s market or a Free Agent Nation as Dan Pink calls it.

Here’s an example of a low-risk, mutually-respectful hiring process

  1. Ask existing employees who they’d like to work with
  2. Do Google search for those people, make sure they have a presence online. Read their blog’s archives.
  3. If it looks good, bring these people in for a couple of smaller contract projects or invest an equivalent amount of time getting to know them.
  4. If it’s still looking good, understand how you as an employer can improve their situation. Sometimes this is money, sometimes it’s about everything else in the compensation package.
  5. At this point, you’ll both know if it’ll work or not.

A few years back, the company I worked for described their hiring process, similar to this, as “deliberate.” That description stuck with me. It was one also of the best places I’ve worked for.

This is what Seth Godin means when he talks about dating your prospects. Give the audio from Seth’s London Marketing Soiree a listen for more. Thanks Hugh

Monday, 22 August 2005

CollegeRecruiter.com is Podcasting

Over the weekend we set up and launched the CollegeRecruiter.com podcast using BetDirCaster.

Integration into their existing site went quickly. More quickly than I anticipated. I’m excited about podcasts like this; timeless information to a niche audience in 10 minutes or less.

    This also gave me an opportunity to tweak BetDirCaster. It now;

  • formats the duration correctly for itunes:duration (HH:MM:SS).
  • displays the tracks’ artist in the itunes:author tag, before it grabbed the podcast Admin’s name.

If you’re using BetDirCaster and having problems with the track description displaying correctly, download the latest BetDirCaster. Progress has been made on that bug, and I could use some feedback on how far along we are.

Wednesday, 17 August 2005

Business Podcast Sighting: Cisco

Had another conversation yesterday about how podcasting can help business communicate and connect both internally and externally. One thing coming out of these conversations – there’s probably audio or video somewhere in your organization that is collecting dust and could be more used and more useful in an RSS feed. Aside from the convenience, there’s an accessibility aspect to podcasting.

Steve Rubel at Micro Persuasion pointed to News@Cisco Podcast the podcast from Cisco’s PR team.

Monday, 1 August 2005

Fix the Employee Cafeteria and You’ll Fix the Customer Relationship

Rob over at Business Pundit posts on How Broken Windows Can Kill a Business. As always, insightful.

I’m a big fan of fixing the small things. Not only does it make a change easier to implement, all big things are made of small things, so the big things start to take care of themselves.

The first comment, from David Lorenzo offers insight as compelling as Rob’s original post:

“When I was in the hotel industry and I was faced with a troubled property I would always clean up the ‘back of the house’ first. I would scrub and paint all the areas that the guests wouldn’t see. I would upgrade the meals in the employee cafeteria and I would re-stripe the employee parking lot….I would explain that we were going to improve every detail of our hotel guests’ experience and we were going to start from the inside out.”

Podcasting Rewards Good Conversation, Not Celebrity

Greg Lindsay over at Business 2.0 linked to the Working Pathways’ economics of podcasting post in his Podcasting’s Nonstar System article.


“An unknown number of those Apple-made microstars will convince themselves that they hold a first-mover advantage in an untapped medium…Eventually they’ll fail, and they’ll fail faster than ever before…For the first time in the history of the Net, big media showed up early to play.”

The big media podcasts on iTunes main page are in direct competition with your best friend’s podcast, the podcast on your favorite avocation, and your own. In that list, who’s the star?

This weekend, I discussed podcasting with someone in the public radio business. As much of a win podcasting is for public radio to maintain the relationship with members (it’s the only way I can listen to On the Media) it very directly pits WNYC against KCRW against WBEZ against KNOW against the local NPR affiliate in your neighborhood. Now when I’m driving through Wisconsin, I can get my public radio fix without listening to Calling All Pets.

I’m excited for public radio to podcast more, their experience in donation collection could be extremely helpful to podcasters interested in covering their costs. I also think it’ll be a great way for some of the smaller affiliates, like Wisconsin Public Radio to attract members outside the reach of their broadcast antenna.

There’s very little preventing listeners rewarding all the public radio stations I listed above with membership. Though, the rewarding will be in response to a specific program that resonates with a specific listener, not just because the station exists.

The playing field is level, so this is true for all podcasts – big media, public radio, and 8,000+ others.