The Buzzword Blacklist

Here’s a small (and growing) list of meaningless, negative words that I’d like to strike from my world. User Consumer Content Sticky Leverage Synergy Facilitate Doc Searles has a nice follow-up on these terms and language in Relating to Customers …customers don’t like being “consumers” or “targets.” Being “reduced” doesn’t stir their hearts, either. Least …

A Business Model for Abundance

Heretofore, most business were founded on the idea of scarcity. Being the One and Only as Seth Godin describes. If you’re the only vendor offering something, it used to be easy to make money. Just convince people you’re the only one that can solve their problem. Then surround yourself with huge barriers to entry while …

Setting up a Web Development Environment in Tiger

This message means the upgrade is complete. Last week I started the upgrade Mac OS X 10.4 “Tiger” around the house. To my pleasant surprise, it went extremely smoothly. The most tedious and frustrating part was waiting for my newly enclosed external hard drive to copy tens of gigs of files back and forth for …

Even the Almost Perfect Customer Experience Takes 15 Years

I bought a car last week. We’ve been looking for another one for some time and not been real happy with what’s available (anything under 20 mpg just seems irresponsible). My father-in-law has a fantastic, nearly 15 year old relationship with a dealership. He’s purchased every car I’ve ever seen him drive there. When Jen …